Shipping policy

WHERE WE SHIP
We ship to the United States, Canada, Australia, New Zealand, and countries in Europe. If your country isn't listed, we can't ship there yet.

PROCESSING TIME
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays) before they ship. During peak season (September–October), processing may take slightly longer.

SHIPPING OPTIONS
Standard Shipping: FREE – 7–14 business days after processing
Express Shipping: Price shown at checkout – 5–8 business days after processing
Delivery times are estimates, not guarantees.

DELAYS OUTSIDE OUR CONTROL
Once your order leaves our warehouse, delivery depends on the carrier. Delays can happen due to customs inspections, carrier backlogs, weather, holidays, strikes, or other events outside our control. Spookle is not responsible for these delays, and they do not qualify an order for a refund or cancellation. Express shipping fees are non-refundable once an order has shipped.

TRACKING
You'll receive a tracking number by email once your order ships. Please check it before contacting us.

CUSTOMS, DUTIES, AND TAXES
International orders may be charged import duties, taxes, or customs fees by your country. These are the customer's responsibility unless stated otherwise at checkout. Refusing to pay these fees does not qualify you for a refund, and any return shipping costs from a refused package will be deducted from any refund.

ADDRESS ACCURACY
Please double-check your shipping address. Spookle is not responsible for orders sent to an incorrect or incomplete address provided by the customer. Address changes can only be made before the order ships. Email us right away if you need one.

LOST OR STOLEN PACKAGES
An order is considered delivered when the carrier's tracking shows it as delivered to the address provided. Spookle is not responsible for packages lost or stolen after delivery. If tracking shows delivered but you can't find your package, check with neighbors and your local carrier first, then contact us within 7 days of the delivery date and we'll help you file a claim with the carrier.

If tracking shows no movement for 30 days, contact us and we'll investigate with the carrier.

Questions? Email support@spookle.store