Contact information

Got a question about your order, a return, or one of our products? We're here to help.

EMAIL
support@spookle.store

RESPONSE TIME
We reply to all emails within 1–2 business days (Monday–Friday, excluding holidays). During peak Halloween season (September–October), replies may take a little longer, but we'll always get back to you.

TO HELP US SOLVE YOUR ISSUE FASTER, PLEASE INCLUDE:
- Your order number
- The name and email used to place the order
- A short description of the issue
- Photos (for damaged, defective, or wrong items)

BEFORE YOU EMAIL
Many questions are answered in our policies:
- Where's my order? Check the tracking link in your shipping confirmation email, and see our Shipping Policy.
- Want to return something? See our Refund & Return Policy.
- Questions about your data? See our Privacy Policy.

ORDER PROBLEMS OR DISPUTES
If anything goes wrong with your order, please contact us first. Most issues are resolved quickly by email, and we're always happy to make things right.

BUSINESS INFORMATION
Spookle
support@spookle.store

Please note: Our business address is not a returns address. Do not send returns without first getting approval and return instructions from our support team.