Refund policy

30-DAY MONEY-BACK GUARANTEE
We offer a 30-day money-back guarantee. You may request a return within 30 days of the delivery date shown on tracking.

ELIGIBILITY
To qualify for a refund, the item must be:
- Unopened and unused, in its original sealed packaging
- In the same condition you received it, with all tags, parts, and accessories included
- Accompanied by your order number

Items that have been opened, worn, used, washed, damaged, or altered are not eligible for a refund.

HOW TO REQUEST A RETURN
1. Email support@spookle.store with your order number and reason for return BEFORE sending anything back.
2. We'll reply with return instructions and the return address.
3. Ship the item back with a trackable shipping method. Items sent without an approved return request will not be accepted.

RETURN SHIPPING COSTS
- Change of mind: The customer pays return shipping. Original shipping costs (including Express fees) are non-refundable.
- Damaged, defective, or wrong item: Spookle covers return shipping or sends a replacement.
We are not responsible for returns lost in transit, so please keep your tracking number.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Once confirmed, we'll send a replacement or give you a full refund, whichever you prefer.

REFUND PROCESS
Once your return arrives and passes inspection, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post it. Returns that fail inspection will be sent back to you at your expense or, if unclaimed after 30 days, disposed of.

CANCELLATIONS
Orders can be cancelled for a full refund before they ship. Once shipped, the order follows the return policy above.

PLEASE CONTACT US BEFORE FILING A DISPUTE
If there's any problem with your order, please email support@spookle.store first. We respond within 1–2 business days and resolve most issues quickly. By placing an order, you agree to contact us to resolve any issue before filing a chargeback or payment dispute. We keep records of all orders, tracking, delivery confirmations, and communications, and we will provide them to your bank or payment provider in response to any dispute. Chargebacks filed for orders that were delivered as described, or without first contacting us, will be contested.

Questions? Email support@spookle.store